About the Course


Health professionals involved in vaccination or discussing vaccines with patients in primary care settings, and they include:

  • Family physicians
  • Internal medicine specialists
  • Gynecologists
  • Other specialists such as endocrinologists and cardiologists
  • Pharmacists
  • Nurses
  • Physician assistants
  • Community health workers



We know health care teams are stretched thin. That’s why we’ve designed quick, less than 15-minute mini-courses to give you the most information in the least time. 

At the end of the course, learners will be able to: 

  1. Use time management skills during patient visits
  2. Identify patients' experiences and health beliefs regarding vaccines
  3. Evaluate patients' behavioral intentions concerning vaccination
  4. Use evidence-based strategies to positively influence patients' vaccination behaviors
  5. Refine communication techniques when discussing vaccination with patients
  6. Develop effective patient messaging regarding vaccination
  7. Address diverse patient health beliefs related to vaccination
  8. Assist in bridging patients' knowledge and action gaps concerning vaccination

Course design

Watch the short video to see how our eLearning architecture helps you inject communication science to vaccine conversations for better patient outcomes


Kasia Hein-Peters, MD

Psychiatry and behavioral health

Health and vaccine communication

Yi-an Yang, MS, MA

Cross-cultural health communication

Parallel speech analysis


“I found this course extremely helpful and useful, and I can easily see it being integrated into the myriad of onboarding or recertifying courses we need to do as physicians.” - Cat Ani, MD

"The Triple-A Framework™ is an easy tool to remember and helps increase patient participation during my visit with them.” - Christina Sandy, RN" - Christina Sandy, RN

“I found the Triple-A Framework™ most helpful because it gives me a way to dialogue with the patient in the most non-offensive and helpful manner.” - Karen Stockdale, RN