SECTION 1. Time management skills for patient visits (8 min.)
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1.1 Intended learning outcomes
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1.2 Exercises
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1.3 Step One - patient's concerns first
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1.4 Step Two - confirm and repeat
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1.5 Step Three - provider's concerns second
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1.6 Step Four - permission and prioritization
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1.7 Step Five - summarize
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1.8 Takeaways
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1.9 Exercises
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1.11 Learning journal
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1.12 References
SECTION 2- Understanding patients' experience of illness and health beliefs (12 min.)
SECTION 3 - "Why do we do what we do?" Understanding patients' behavior intentions (8 min.)
SECTION 4 - Evidence-based strategies for beneficent persuasion (13 min.)
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4.1 Intended learning outcomes
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4.2 Exercises
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4.3 Influencing the patient's "My Thoughts" construct (Attitudinal Beliefs)
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4.4 Influencing the patient's “Others’ Thoughts” construct (Injunctive Norms)
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4.5 Influencing the patient's “Others’ Behavior” construct (Descriptive Norms)
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4.6 Influencing the patient's “My Ability” construct (Controllability Beliefs)
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4.7 Takeaways
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4.8 Exercises
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4.10 Learning journal
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4.11 References
SECTION 5 - Fine-tuning what you say and how you say it with patients (10 min.)
SECTION 6 - Form follows function - structuring your effective patient messaging (9 min.)
SECTION 7 - Addressing patients' diverse health beliefs (13 min.)
SECTION 8 - Helping close patients' knowledge and action gaps (10 min.)
