About the short course series


Yi-an Yang, MS, MA

Health and intercultural communication

Dr. Daniel O'Keefe, PhD

Persuasion and argumentation research

About this short course


This activity is intended for family physicians, internists, gynecologists, geriatricians, endocrinologists, and cardiologists who are engaged in the care of patients with type 2 diabetes, hypertension, high cholesterol in primary care settings.


After completing this activity, the participant should be better able to:

  1. Use a conceptual framework to understand a patient’s illness experience
  2. Identify the steps and language that help explore a patient’s health beliefs, concerns, and preferences

What you'll get

We’ve designed this quick, less than 15-minute mini-course to give you the most information in the least time. 

In this course, you'll learn a theoretical model that improves your understanding of a patient's experience of illness with more clarity. From there, you'll learn practical techniques to explore what motivates or frustrates your patient.